I’ve also tested the interface. Looks good so far.> But I didn’t respond to any ticket to not cause confusion for any
The mail functions are not configured on this installation anyway
Since OTOBO is just a fork and brings a slightly updated interface I don’t expect major trouble.
Yes, thats right.
Is the long term goal still to replace OTRS/OTOBO with another solution or do you plan to stick with OTOBO if it works out as a sustainable solution?
I don’t really care, because i do not use OTRS that often. If someone
does come up with a vialable alternative, we can consider a switch for
sure. When i could choose, i’d like to integrate this service into a
already running software, for example by using our GitLab’s service desk
feature, or maybe by leveraging some of Discourse’s features ().
For the moment, i’d like to switch to OTOBO anyway, so we have a
supported installation with ongoing (security) updates again.
Have a good day,